Service Excellence

The late Walt Disney said, “You can dream, design and build the most wonderful place in the world, but it requires people to make that dream a reality.” At Randolph Hospital we work hard to ensure that our employees are given the necessary tools and training needed to excel in Service Excellence. This doesn't mean just meeting customers' expectations, but going above and beyond to exceed those expectations. With the right tools, we can provide our customers with world-class customer service, thereby ensuring customer loyalty and retention.

We know it takes continuous time and effort to achieve true customer loyalty and retention, so to assist us; we operate with four simple goals in mind:

  • To provide the best customer service of any hospital in our region
  • To take care of our employees better than any hospital in our region
  • To create employee pride and a welcoming environment for our customers
  • To create such a welcoming environment, our staff will look forward to coming here for employment, and our customers will want to return for all their healthcare needs

We employ the following strategies and initiatives to help us achieve each of these goals:

As you travel throughout our hospital, we hope it is evident that we have been successful in reaching these goals. Obvious employee pride in a positive, welcoming environment for our customers can be recognized through the miles of smiles on the faces of our knowledgeable and professional employees. All of our employees continually strive to offer the highest in quality, compassionate care and service to their customers.